One inbox
The Inbox tab works as one inbox. When you connect email or another channel, everything on it comes in, so you can use Selda as your own mail. For a restaurant or a salon that means email, Facebook, Instagram and TikTok messages and WhatsApp in one place, with customer service done there.
What it shows
- All: every conversation on the connected accounts. Social direct messages are merged in with their network’s mark. Comments have their own tab.
- Customers: conversations tied to something Selda did: you wrote to them, they are a lead, or a draft exists.
- Filters and channel chips for email, LinkedIn and WhatsApp.
Mail that matches nothing Selda sent is stored quietly. It gets no tone reading, no “new reply” notification and no outgoing event, because “a prospect answered Selda” is not true of it.
Reading your mailbox in
Pressing the mailbox backfill reads the connected inbox once:
- the last 30 days,
- at most 75 conversations (3 pages of 25),
- one summary row per conversation. The full text loads when you open the thread.
It only reads. It cannot send, label, archive or mark anything as read, and it reads only the mailbox connected to this workspace. A conversation without a real sender address is skipped and counted, not guessed.
Replies
Selda writes a draft reply in the same voice as the conversation. You edit it and you send it. Sending is your press, from your own connected account. Selda does not answer by itself in any mode: replying to your customers stays yours.
The reply goes to the real person on the thread, not to a generic address such as info@ when someone from the same company has actually written.